1. Introduction

At Dianne Renewables Emporium, we are committed to providing our customers with the best possible experience when purchasing renewable energy products and related items. Our Return Policy is designed to ensure your satisfaction and clarify the terms and conditions of product returns.

2. Return Eligibility

a. You may be eligible for a return if you have received a damaged, defective, or incorrect product.

b. Returns are accepted within 7 working days of receiving the item. Please inspect your purchase immediately upon receipt and notify us promptly if you encounter any issues.

c. To be eligible for a return, the item must be in its original condition, including all original packaging and accessories.

3. How to Initiate a Return

a. To initiate a return, please [Insert Instructions for Initiating a Return, e.g., contact our Customer Support Team at support@diannebiz.com. and provide your order details, a description of the issue, and, if possible, photographic evidence].

b. Once your return request is approved, you will receive further instructions on the return process, including the return address.

4. Refund Process

a. If your return is approved, you will have the option to receive a refund for the purchase price or to exchange the item for a new one, as applicable.

b. Refunds will be processed using the original payment method used for the purchase. Please allow 3-4 business days for the refund to be completed.

5. Return Shipping

a. In the case of a return due to damaged, defective, or incorrect items, we will provide a prepaid shipping label for your return. Please ensure the item is securely packaged before sending it back.

b. If you are returning an item for any reason other than those mentioned above, you may be responsible for the return shipping costs.

6. Non-Returnable Items

a. Some items may not be eligible for return, including but not limited to consumable products, items that have been used, or items with missing parts or accessories.

7. Contact Information

If you have questions or concerns about our Return Policy or need assistance with a return, please contact our Customer Support Team at support@diannebiz.com. 

8. Changes to the Return Policy

a. Dianne Renewables Emporium reserves the right to modify this Return Policy at any time. Users will be notified of any changes.

9. Agreement to the Return Policy

By making a purchase on Dianne Renewables Emporium, you agree to the terms and conditions outlined in this Return Policy. If you do not agree with these terms, please refrain from using our platform.