At Dianne Renewables Emporium, we are dedicated to providing exceptional support to our valued customers. This Support Policy outlines the principles and guidelines that govern our customer support services to ensure a positive and smooth experience.

1. Support Channels

a. Our primary support channels include email and phone support. You can contact our Customer Support Team at support@diannebiz.com .

b. Our support hours are 9:00 a.m. to 5:00 p.m., Monday to Friday. We are committed to responding to your inquiries promptly during these hours.

2. Support Requests

a. To request support, please provide as much detail as possible about your inquiry, including your order number and a clear description of the issue or question you have.

b. Our support team will acknowledge your request and provide an initial response within 24 hours.

3. Types of Support

a. We offer support for a range of issues, including but not limited to product inquiries, order tracking, technical support, and assistance with returns or exchanges.

b. Our team is well-equipped to guide you through the buying process, address concerns about your orders, and assist with general inquiries.

4. Resolution Process

a. Our objective is to resolve your inquiries as quickly and efficiently as possible. If your inquiry cannot be resolved immediately, we will provide a timeline for resolution and keep you updated on the progress.

5. Feedback and Improvement

a. We value your feedback and continuously seek ways to improve our support services. If you have any suggestions or concerns about our support, please feel free to share them with us.

6. Changes to the Support Policy

a. Dianne Renewables Emporium reserves the right to modify this Support Policy at any time. Users will be notified of any changes.

7. Agreement to the Support Policy

By contacting our Customer Support Team or using our support services, you agree to the terms and conditions outlined in this Support Policy. If you do not agree with these terms, please refrain from using our support services.

8. Contact Information

If you have questions or concerns about our Support Policy or need assistance, please contact our Customer Support Team at support@diannebiz.com .